Refund policy

SANCTURA RETURN & REFUND POLICY

Last Updated：May 2026

1. General Return Policy

At Sanctura, we strive to ensure that every order arrives in excellent condition.

Return requests for eligible items must be submitted within 7 calendar days after you receive the item, subject to the terms and conditions outlined below.

Nothing in this policy shall affect any mandatory consumer rights applicable under local law.

2. Return Eligibility

To qualify for a return:

· Items must be unused, unworn, undamaged, and in original condition;

· All original packaging, gift boxes, pouches, tags, certificates, and accessories must be included;

· Return requests must be submitted within 7 calendar days after you receive the item;

· Products must not show signs of wear, alteration, cleaning, or misuse;

· A Return Merchandise Authorization (RMA) must be approved before any item is returned.

Sanctura reserves the right to refuse returns that do not meet these conditions.

3. Non-Returnable & Final Sale Items

Due to the exclusive, handcrafted, personalized, or collectible nature of certain Sanctura creations, selected items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrectly shipped.

These include, but are not limited to:

· Customized or made-to-order jewelry;

· Personalized engraved items;

· Limited-edition collections;

· Collectible or archival pieces;

· One-of-a-kind artisanal creations;

· Products marked as “Final Sale” or “Non-Returnable” on the product page;

· Earrings and selected personal-use accessories for hygiene reasons;

· Gift cards, digital products, and special-order items.

We encourage customers to carefully review product descriptions, sizing details, and materials before completing a purchase.

4. Return Process

To request a return:

1. Contact our customer support team at contact.sanctura@gmail.com within 7 calendar days after you receive the item;

2. Provide your order number and the reason for return;

3. Once approved, you will receive return instructions and the designated return address;

4. Returned items must be shipped within 5 business days after authorization approval.

Refunds will only be processed after the returned item has been received, inspected, and approved by Sanctura.

5. Refunds

Approved refunds will be issued to the original payment method used for purchase.

Processing times may vary depending on the payment provider, bank, or financial institution.

Unless otherwise required by applicable law, shipping fees, insurance fees, and return shipping costs are non-refundable except in cases where:

· An incorrect item was shipped;

· The item arrived damaged;

· A verified manufacturing defect exists.

6. International Orders

Sanctura is operated by Dashen Technology Limited, a company registered in the Hong Kong Special Administrative Region.

Orders are fulfilled and dispatched from Sanctura’s logistics facilities located in Guangdong, China.

Sanctura covers any import duties and import taxes actually incurred on orders shipped to supported destinations, including the United States.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide relevant photographs for review.

Once verified, Sanctura will arrange an appropriate replacement, exchange, repair, store credit, or refund depending on the circumstances.

8. Refusal of Returns & Abuse Prevention

Sanctura reserves the right to refuse returns, refunds, exchanges, or future transactions in cases of suspected abuse, fraud, excessive return activity, policy violations, or unauthorized resale behavior.

This includes, but is not limited to:

· Returning worn or damaged products;

· Repeated excessive return requests;

· Fraudulent claims;

· Returning incomplete products or packaging;

· Unauthorized commercial resale activities.

9. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of Hong Kong, unless otherwise required by applicable consumer protection laws.