Complimentary shipping on orders over $500, excluding the United States
Duties and taxes included
Two-Year Warranty
Secure Payment
Flexible, Interest-Free Payments
with PayPal and Klarna
Last Updated: may2026
These Terms of Use (“Terms”) apply to your access to and use of the Sanctura website, mobile services, and related digital platforms (collectively, the “Platform”), operated by Dashen Technology Limited, a company registered in Hong Kong SAR (“Sanctura”, “we”, “our”, or “us”).
By accessing or using the Platform, you agree to these Terms.
Sanctura may update these Terms from time to time. Updated versions become effective once published on the Platform. Continued use of the Platform constitutes acceptance of the revised Terms.
Your use of the Platform is also governed by our Privacy Policy and related notices regarding personal data protection.
Sanctura processes personal information in accordance with applicable privacy and data protection laws in relevant jurisdictions.
All content available on the Platform — including text, images, graphics, logos, product designs, videos, and trademarks — is owned by Sanctura or its licensors and protected by applicable intellectual property laws.
Content may only be used for personal, non-commercial purposes unless prior written permission has been obtained.
We aim to present product information as accurately as possible. However, due to the natural characteristics of gemstones, pearls, artisanal craftsmanship, and screen display variations, certain details may vary slightly from actual products.
Availability, pricing, and product details may change without prior notice.
The Platform may contain links to third-party websites or services for convenience purposes. Sanctura is not responsible for the content, policies, or practices of third-party platforms.
To the maximum extent permitted by applicable law, Sanctura shall not be liable for indirect, incidental, or consequential damages arising from the use of the Platform or related services.
Nothing in these Terms limits any rights that may not be excluded under applicable consumer protection laws.
Sanctura reserves the right to suspend or restrict access to the Platform where necessary to protect the Platform, users, or comply with legal obligations.
These Terms shall be governed by the laws of the Hong Kong Special Administrative Region.
Any disputes arising from the use of the Platform shall be subject to the jurisdiction of the courts of Hong Kong SAR, unless otherwise required by applicable consumer protection laws.
For questions regarding these Terms, please contact:
Sanctura Customer Support
Email: contact.sanctura@gmail.com
These Terms and Conditions apply to your access to and use of the Sanctura website and related digital services operated by Dashen Technology Limited, a company registered in Hong Kong SAR (“Sanctura”, “we”, “our”, or “us”).
By accessing the Site or placing an order, you agree to these Terms and Conditions. Mandatory consumer rights under applicable law remain unaffected.
Orders are submitted through the Site. Once an order is placed, an order confirmation is sent to the email address provided by the customer.
Most in-stock orders are prepared for dispatch within 1–5 business days after payment confirmation. Processing times for bespoke, made-to-order, or limited-edition creations may vary and will be stated on the relevant product page.
We aim to present product information as accurately as possible. Due to the natural characteristics of gemstones, pearls, artisanal craftsmanship, and screen display variations, certain details may vary slightly from actual products.
Availability and product details may change without prior notice.
Prices, payment methods, and applicable shipping charges are shown during checkout.
Sanctura covers any import duties and import taxes actually incurred on orders shipped to supported destinations, including the United States.
Shipping availability, delivery estimates, and carriers vary by destination and product category. Delivery estimates are provided for reference only and may change because of customs clearance, weather, public holidays, or carrier disruption.
Return requests for eligible items must be submitted within 7 calendar days after you receive the item, subject to the conditions stated in the Return & Refund Policy. Customized, personalized, made-to-order, hygiene-sensitive, and final-sale items may be excluded where permitted by law.
Nothing in this section affects mandatory cancellation or consumer rights that apply in the customer’s jurisdiction.
Nothing in these Terms limits rights or remedies that may not be excluded under applicable consumer protection laws.
Your use of the Site is also governed by the Privacy Policy and related personal-data notices. Sanctura processes personal information in accordance with applicable privacy and data-protection laws.
Questions regarding these Terms may be sent to Sanctura Customer Support at contact.sanctura@gmail.com.
International shipments may be delayed by customs procedures, carrier disruption, weather, public holidays, or other events beyond reasonable control.
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes arising from use of the Site are subject to the jurisdiction of the courts of Hong Kong SAR unless applicable consumer-protection law requires otherwise.
Return Request Form
To:
Sanctura Customer Support
Email: contact.sanctura@gmail.com
I/We hereby notify Sanctura that I/We wish to return the following product(s) purchased through the Site:
Product Name(s):
Order Number:
Date Ordered:
Date Received:
Customer Name:
Customer Address:
Reason for Return (Optional):
Customer Signature
(Required only if submitted in paper form)
Date: