Shipping policy

Last Updated ：May 2026

1. Order Processing

Orders are processed daily, Monday through Sunday.

Most in-stock orders are prepared for dispatch within 1–5 business days after payment confirmation. Processing times for bespoke, made-to-order, or limited-edition creations may vary and will be specified on the relevant product page.

2. Shipping Regions

Sanctura currently ships to selected regions including:

· Hong Kong SAR

· Mainland China

· Taiwan Region

· Singapore

· United States

· Canada

· Australia

· Selected international destinations

Shipping availability may vary depending on local logistics conditions and customs regulations.

We currently do not deliver to P.O. Boxes, APO, or FPO addresses.

3. Estimated Delivery Times

Estimated delivery times after dispatch are as follows:

Region

Estimated Delivery

Hong Kong SAR

1–3 business days

Mainland China

3–7 business days

Singapore

3–7 business days

United States & Canada

5–15 business days

Other International Regions

7–20 business days

Delivery estimates are provided for reference only and may vary due to customs clearance, weather conditions, public holidays, or carrier-related delays.

4. Duties, Taxes & Import Charges

Import duties and import taxes are not charged separately at checkout.

Sanctura covers any import duties and import taxes actually incurred on orders shipped to supported destinations, including the United States.

Customers are encouraged to review local customs regulations before placing an order.

5. Shipping Carriers

Sanctura works with selected international logistics providers including:

· DHL

· UPS

· FedEx

· SF Express

· ECMS

· Other regional carriers where applicable

Shipping methods may vary depending on destination and product category.

6. Order Tracking

Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to your registered email address.

Customers may also track orders through their Sanctura account under “My Orders”.

7. Customs & Delivery Delays

International shipments may be subject to customs inspections or additional documentation requirements imposed by local authorities.

Sanctura is not responsible for delays caused by customs clearance procedures, force majeure events, or carrier disruptions beyond our reasonable control.

If additional information is required for customs clearance, our customer support team may contact you for assistance.

8. Lost, Returned, or Undeliverable Parcels

If a parcel is returned due to an incorrect address, failed delivery attempts, or refusal to accept delivery, additional shipping charges may apply for reshipment.

Customers must contact Sanctura within 30 days of shipment confirmation regarding missing deliveries.

9. Contact Us

For shipping, customs, or delivery-related inquiries, please contact:

Sanctura Customer Support

Sanctura 

Email： contact.sanctura@gmail.com

Service Hours ：
Monday – Friday | 10:00 AM – 6:00 PM (HKT)

Copyright © Sanctura Hong Kong. All rights reserved.