Delicate Chain, a component for your Sanctura signature necklace.

See the product description for available details.

See the product description for available material information.

Shipping & Delivery

We normally prepare in-stock items for dispatch within 1–5 business days after successful payment. Bespoke, personalised, made-to-order or limited-edition items may require additional preparation time. Any extended preparation period will be stated on the relevant product page or otherwise communicated before you place your order. Preparation time does not include transit time after dispatch.

We deliver to the countries and regions available at checkout. Delivery availability may vary depending on the product and delivery address.

Estimated transit times vary by destination, product type and shipping method. Larger items, such as lamps, may require special shipping arrangements or longer transit times. Relevant details will be provided before you place your order.

Shipping charges are calculated automatically at checkout according to the shipping rules for your selected delivery country or region and are displayed before you submit and pay for your order. The order total shown at checkout covers the product price, applicable shipping charges, and any import duties, import taxes, customs clearance fees and related logistics handling charges required to complete the agreed delivery. Sanctura arranges shipping, customs clearance and delivery. You will not be required to pay any additional charges of these types after payment or upon receipt.

If a carrier or customs clearance provider asks you to pay an additional charge relating to the delivery of your order, please contact contact.sanctura@gmail.com so that we can investigate and resolve the matter.

Estimated delivery times may be affected by customs clearance, public holidays, weather or carrier operations. If we become aware of a delay affecting your order, we will inform you promptly, provide updated estimates and explain the available options, including any applicable cancellation and refund arrangements. This does not affect your rights under applicable law.

Once your order has been dispatched, we will send you a shipping confirmation email with available tracking information or details of how to obtain delivery updates. Sanctura bears the risk of loss or damage in transit until you or your designated recipient, other than the carrier, physically receives the goods.

Returns & Refunds

At Sanctura, we want you to be satisfied with your purchase. Except for the excluded items described below, eligible items may be submitted for return within 7 calendar days after you physically receive them. This is our voluntary returns policy and does not limit any return, refund or other consumer rights available under applicable law.

Return Conditions

For voluntary returns due to a change of mind or personal preference:

• Apart from reasonable inspection, items must be unused, unworn and in their original condition;
• Items must not show wear or damage caused by customer use, alteration or improper care;
• Please return the original packaging, tags, certificates, pouches and any accompanying accessories with the item.

Bespoke and Selected Limited-Edition Items

To the extent permitted by applicable law, the following items are excluded from our voluntary returns policy and cannot be returned, exchanged or refunded due to a change of mind or personal preference:

• Items made to your individual specifications, engraved or otherwise personalised for you;
• Selected limited-edition items clearly identified on the product page before purchase as not eligible for change-of-mind returns or exchanges;
• Other items clearly marked “Final Sale” before purchase that may lawfully be excluded from voluntary returns and exchanges.

Any applicable restrictions will be clearly disclosed before purchase. An item being limited-edition, handmade or produced after an order is placed does not, by itself, exclude statutory return rights.

Product Issues and Statutory Rights

If an item is defective, damaged in transit, incorrectly supplied or does not match the agreed description, please contact us. We will provide repair, replacement, refund or another appropriate remedy according to the circumstances and applicable law.

The 7-day voluntary return period and exclusions above do not limit your statutory rights relating to these issues or any longer periods or other protections provided by applicable law.

How to Request a Return

Please email contact.sanctura@gmail.com, clearly stating that you wish to return an item and providing your order number and the relevant product details. Giving a reason for a change-of-mind return is optional. If there is a problem with the item, please describe it and provide relevant photographs where possible to help us assist you.

After receiving your notice, we will provide return instructions and the appropriate return address. Exercising a statutory right to return goods or cancel a purchase does not require our separate approval.

Refunds and Return Shipping Costs

We will process refunds within the time required by applicable law, normally to the original payment method. The time taken for funds to appear in your account may vary depending on your bank or payment provider.

For change-of-mind returns, to the extent permitted by applicable law, you are responsible for return shipping costs, and original delivery charges that were clearly disclosed and actually incurred are non-refundable. Where a return is required because an item is defective, damaged in transit, incorrectly supplied or not as described, we will cover the necessary and reasonable return shipping costs. Any applicable legal requirements concerning costs or the amount to be refunded will take precedence.

Customer Support

If you have any questions about our products, orders, payments, delivery, returns, exchanges or after-sales service, please contact the Sanctura Customer Support team.

Email: contact.sanctura@gmail.com

Service Hours:
Monday to Friday, 10:00 a.m.–6:00 p.m.
Hong Kong Time (UTC+8)

For enquiries about an existing order, please include your order number and a brief description of your enquiry so that we can assist you more efficiently.

You may email us at any time. We will respond as soon as possible during our service hours.

Order Cancellation and Return Request Template

You may copy the template below, complete it and email it to contact.sanctura@gmail.com. Using this template is optional. You may also email us directly with a clear statement that you wish to cancel your order or return an item.

Request type: Order cancellation / Return
Order number:
Product name(s) and quantity:
Customer name:
Date received (if applicable):
Additional information (optional):

Requests will be handled in accordance with our Returns & Refunds Policy and applicable law.

SANCTURA RETURN & REFUND POLICY

Last Updated：May 2026

1. General Return Policy

At Sanctura, we strive to ensure that every order arrives in excellent condition.

Return requests for eligible items must be submitted within 7 calendar days after you receive the item, subject to the terms and conditions outlined below.

Nothing in this policy shall affect any mandatory consumer rights applicable under local law.

2. Return Eligibility

To qualify for a return:

· Items must be unused, unworn, undamaged, and in original condition;

· All original packaging, gift boxes, pouches, tags, certificates, and accessories must be included;

· Return requests must be submitted within 7 calendar days after you receive the item;

· Products must not show signs of wear, alteration, cleaning, or misuse;

· A Return Merchandise Authorization (RMA) must be approved before any item is returned.

Sanctura reserves the right to refuse returns that do not meet these conditions.

3. Non-Returnable & Final Sale Items

Due to the exclusive, handcrafted, personalized, or collectible nature of certain Sanctura creations, selected items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrectly shipped.

These include, but are not limited to:

· Customized or made-to-order jewelry;

· Personalized engraved items;

· Limited-edition collections;

· Collectible or archival pieces;

· One-of-a-kind artisanal creations;

· Products marked as “Final Sale” or “Non-Returnable” on the product page;

· Earrings and selected personal-use accessories for hygiene reasons;

· Gift cards, digital products, and special-order items.

We encourage customers to carefully review product descriptions, sizing details, and materials before completing a purchase.

4. Return Process

To request a return:

1. Contact our customer support team at contact.sanctura@gmail.com within 7 calendar days after you receive the item;

2. Provide your order number and the reason for return;

3. Once approved, you will receive return instructions and the designated return address;

4. Returned items must be shipped within 5 business days after authorization approval.

Refunds will only be processed after the returned item has been received, inspected, and approved by Sanctura.

5. Refunds

Approved refunds will be issued to the original payment method used for purchase.

Processing times may vary depending on the payment provider, bank, or financial institution.

Unless otherwise required by applicable law, shipping fees, insurance fees, and return shipping costs are non-refundable except in cases where:

· An incorrect item was shipped;

· The item arrived damaged;

· A verified manufacturing defect exists.

6. International Orders

Sanctura is operated by Dashen Technology Limited, a company registered in the Hong Kong Special Administrative Region.

Orders are fulfilled and dispatched from Sanctura’s logistics facilities located in Guangdong, China.

Sanctura covers any import duties and import taxes actually incurred on orders shipped to supported destinations, including the United States.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide relevant photographs for review.

Once verified, Sanctura will arrange an appropriate replacement, exchange, repair, store credit, or refund depending on the circumstances.

8. Refusal of Returns & Abuse Prevention

Sanctura reserves the right to refuse returns, refunds, exchanges, or future transactions in cases of suspected abuse, fraud, excessive return activity, policy violations, or unauthorized resale behavior.

This includes, but is not limited to:

· Returning worn or damaged products;

· Repeated excessive return requests;

· Fraudulent claims;

· Returning incomplete products or packaging;

· Unauthorized commercial resale activities.

9. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of Hong Kong, unless otherwise required by applicable consumer protection laws.

10. Contact Us

For any questions regarding returns, refunds, exchanges, or after-sales support, please contact:

Sanctura Customer Support

Email ： contact.sanctura@gmail.com

Service Hours ：
Monday – Friday | 10:00 AM – 6:00 PM (HKT)

Copyright © Sanctura Hong Kong. All rights reserved.